Service Level Agreement

LAST UPDATED: OCTOBER 2025

1. Our Commitment

We strive to provide reliable services for your business. This Service Level Agreement (SLA) outlines our support availability and response time expectations for our managed IT and AI services.

2. Service Availability

We aim for high availability of our AI agents and client portal. While we do not guarantee 100% uptime due to the nature of complex internet systems, we implement redundancy and monitoring to minimize downtime.

3. Support Requests

We prioritize support requests based on severity — issues that halt business operations are handled first, followed by significant degradations, then general inquiries and routine changes. Specific response-time commitments, where offered, are defined in your individual service agreement rather than on this page.

4. Scheduled Maintenance

We occasionally perform system maintenance to ensure security and performance. We strive to schedule these windows outside of peak business hours and will provide advance notice via the Client Portal whenever possible.