Google Business Profile & Reviews A.I. Playbook
Set up your profile the way Google's rules describe, ask every customer for an honest review, and reply well. Policy-first prompts, templates and a 90-day plan.
A policy-first guide to your Google Business Profile and reviews: a 50-point profile audit, structured A.I. prompts for your description, services, posts, FAQ and review replies, ready-to-edit review requests and reply templates (including fake-looking reviews, safety complaints, legal threats and health practices), and a 90-day plan. Built on Google's published policies and the FTC review rule, with sources checked on 2026-10-18.
What you get
- The rules first: Google's review policy and the FTC's Consumer Reviews and Testimonials Rule side by side, and where Google is stricter
- Profile Fact Sheet: fill it in once; its built-in rules help reduce the risk of the assistant inventing facts, writing reviews or stuffing your business name (you still review every output)
- 50-point profile audit with blockers and an N/A rule: eligibility, name, service area, categories, services, hours, description, photos, links
- 8 structured prompts (Fact Sheet, services, 750-character description, 12-week post calendar, review-request set, reply drafter, FAQ, monthly review themes), each with when to use it and why it's built that way
- Ready-to-edit review requests (in person, card, invoice, email, text, and email and text reminders) with the permission each channel needs, an SMS opt-in example, a consent record and a tracking sheet
- Reply templates for positive, mixed, negative, unidentified, attacking, safety-related and legal-threat reviews, plus a HIPAA-safe healthcare override
- What to do about fake reviews and Google profile restrictions, how to report a review, and questions to ask any reviews vendor
- A 13-week plan and a copy-ready TXT of every prompt
Formats: Copy-ready prompts (plain text), Editable Markdown source, Editable Word document, PDF guide
Questions
Will this get me more reviews or a higher ranking?
We don't promise that, and nobody honestly can. Google decides rankings and says there's no way to pay for a better local ranking. This playbook helps you keep an accurate profile, ask every eligible customer the same way and reply well. Results depend on your business and market.
Which A.I. tool do I need?
Any modern chat assistant (ChatGPT, Claude, Gemini, Microsoft Copilot). The prompts are plain English. A free plan is enough to try them. Health practices should read the privacy section before pasting anything.
Is this a review-collection software or service?
No. It's the rules, the words and the routine: prompts, templates, an audit and a plan. You can use it with your own email, texting tool, printed cards or a vendor.
I already have your Website Playbook or Front Desk Pack. Is this different?
Yes. Those include a short profile checklist, one review sequence and one reply prompt. This playbook covers the profile and the review system in depth: a 50-point audit, posts, photos, review channels and permissions, nine reply templates, reporting, restrictions and a 90-day plan. Where they overlap, the rules are the same.
Is this legal advice?
No. It summarizes Google's published policies and the FTC rules with links to the official pages, checked on 2026-10-18. It has not been reviewed by an attorney. For a specific legal question (for example a defamatory review), talk to your attorney.
Does it work for health practices?
Yes, with a built-in HEALTHCARE OVERRIDE: replies never confirm a patient relationship, and patient photos or testimonials need a valid HIPAA authorization. It's not medical or HIPAA compliance advice; check with your compliance advisor.
What format is it?
A PDF guide, an editable Word file, the Markdown source and a plain-text file with every prompt ready to copy.
Can my staff use it?
Yes. Use and adapt it inside your business. Please don't resell or share the playbook itself.
What's your refund policy?
30-day money-back guarantee. If this isn't useful to your business, reply to your receipt email within 30 days of purchase and we'll refund you in full. No questions, no forms.
Do you collect testimonials or show reviews?
This is a new product. We show no testimonials until real customers give us permission, and we never pay for reviews.
$39
One-time payment · instant download · secure checkout by Stripe
30-day money-back guarantee. If this isn't useful to your business, reply to your receipt email within 30 days of purchase and we'll refund you in full. No questions, no forms.
Use and adapt inside your own business; no resale or redistribution.